What to do when the system fails to detect your email address as an external user when trying to log-in the Indigo™ app?

pick account error.PNG

Ensure that you are using the latest version of the Indigo™ app. With a stable internet connection, kindly try to switch from “production to “staging” then ensure to put it back to “production” before proceeding to log-in as shown below.

staging.PNG

In case the issue persists, kindly reach out to us at clientservices@birchesgroup.com and send a screenshot of the error you are encountering.

Please enter a valid email address.